See What Your Neighbors Are Saying!

  • First experience with Monarch and Carlin made it a win!

    Positive: Professionalism, Quality, Responsiveness

    Super friendly and professional! Took his time even though it was late on a Saturday. Helped us problem solve our issue and future solutions if continues to be an issue. First experience with Monarch and Carlin made it a win!

    - Jennifer Bravo-Silva

  • Very professional and courteous.

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    I just want to say that Derrick the technician that came to service our AC was very professional and courteous. Derrick took the time to explain issues that we had with our AC and did so in a way that we could understand. He also was able to give us other options we that we could use. We are looking forward to continue to do service with Monarch.

    - Teodoro Quiroz

  • As usual, excellent and efficient service was provided.

    Positive: Professionalism, Punctuality, Quality, Responsiveness

    As usual, excellent and efficient service was provided. The servicing technician called in advance and advised us of his planned arrival, which was on time. He was very proficient in his work and left the work area very clean.

    - Bill Licht

  • If I could give Oscar Rodriguez and his crew 10 stars I would.

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    If I could give Oscar Rodriguez and his crew 10 stars I would. They did an incredible job at installing my new HVAC system. They were very professional and always kept me in the loop on everything they were doing. They went on and beyond to insure the new system was working right. I am so happy I chose Monarch Home Services.

    - Marianna Sanchez

  • Timely, informative, and friendly.

    Positive: Professionalism, Punctuality, Quality, Responsiveness

    The technicians were timely, informative, and friendly. They took sanitary precautions when entering our home and explained exactly what they would be doing during the service. I am very pleased with our service and am confident that my
    AC is running properly!

    - Emily Salters

  • The technicians are always on time and courteous.

    I absolutely love Monarch they are very professional and friendly. The technicians are always on time and courteous. We bought a AC unit from them over 7 years ago and it’s the best. All of the service technicians and the representatives are great and very knowledgeable. Thank you very much for your services and keeping my unit running smooth.

    - Kellie Burrell

  • They are quick to respond, you get a reminder text when a technician is heading your way and can even track them!

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    They are quick to respond, you get a reminder text when a technician is heading your way and can even track them! They are professional and with our repair we also got two years of AC unit servicing at no extra cost. They also seem to be the only company around that cleans air ducts if needed!

    - Kaylee Garber

  • David G. did a great job.

    Positive: Professionalism, Punctuality, Quality, Responsiveness

    David G. did a great job. He was very thorough and respectful of our home. He used footie covers to keep our floors clean. David was Covid aware and was masked anytime he spoke with us. He was very professional and knowledgeable about our system. Thanks David and Monarch! Debby and Ken Murry

    - Debby and Ken Murry

  • Excellent job.

    Excellent job. Installation team was very organized, did their work well, and caused no damage and left no mess. The lead craftsman kept me informed throughout the project on what they were doing. I would highly recommend them to others.

    - William Licht

  • 5 stars all the way.

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    Professional, thorough, courteous. Would not hesitate to recommend to anyone. 5 stars all the way. It only took them 6 hours from start to finish. I was very satisfied with their installation team.

    - Christopher Malfitano

  • This experience definitely exceeded my expectations!

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    Our smart thermostat stopped working & we had a very cold night due to the fact that the system would not stop blowing cold air. I called Monarch as soon as they opened & they had someone at my house within 30 minutes. The technician they sent, Ana, was amazing & was able to diagnose the problem & replace the thermostat right away. This experience definitely exceeded my expectations!

    - Tomas Mundarain

  • The work was done on time with good quality.

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    I used Monarch Home Services to replace ductwork and AC unit in my house. It took only 2 days for the company to complete the work after signing up a work order. The work was done on time with good quality. I had positive experience with Raul Burgos. Raul finished his part of installation professionally and quick. He has friendly personality and was able patiently answer all my questions. I’d like to thank Raul and all team for great work they have done.

    - Yuriy Kamko

  • The crews were trustworthy, reliable, friendly; did an excellent job.

    I’ve heard from many that Mark, the owner, is trustworthy. I needed a completely new system and gave him a call. Within a week the crews came in and installed the new units and fixed a number of problems the original installers created. The crews were trustworthy, reliable, friendly; did an excellent job. I couldn’t be more pleased. Looking forward to my lower monthly energy bills as well as being more comfortable.

    - Brett Bonetti

  • Very professional and would highly recommend to anyone.

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    Prompt and courteous. Everything went just as expected. Also pointed out that the original installers (another company, not Monarch) failed to follow code on the pressure line. Quoted a very reasonable repair cost and scheduled before he left. Very professional and would highly recommend to anyone.

    - Billy Pippin

  • We rate them 5 out of 5 stars.

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    We appreciated Moises and his team of Joel and Jose. They were efficient and very professional. They answered all my questions about the unit and walked me through the thermostat until I was comfortable with it. I also appreciated Leon Watts for going through the contract with me and getting an early installment date for me. I would recommend this company to everybody. We rate them 5 out of 5 stars.

    - Robert Davies

  • Thanks Joseph and hope to deal with you again in the future.

    I had the pleasure of meeting your tech Joseph Arvizu, he was a very friendly and pleasant young man, the kind of person you are able to just chat with. These days in a world where customer service is lacking, this young man deserves HUGE kudos in kindness, friendliness and his skilled knowledge of the service he provided. Thanks Joseph and hope to deal with you again in the future

    - Stephanie Forsythe

  • I recommend this team of PROFESSIONALS!

    Everyone involved in the assessment, plan and installation of the unit demonstrated how thorough these professionals are. In each step a complete description was given on what the course of action was and they ensured that I had an understanding of the process. They all were very polite, presented their credentials and had pleasant mannerism.
    I recommend this team of PROFESSIONALS!

    - Julie Edwards

  • Very professional, super friendly and man, do they KNOW THEIR STUFF!

    Chris Gallemore and Veronica Ponce were AMAZING. Very professional, super friendly and man, do they KNOW THEIR STUFF! They went above and beyond to get us the most efficient unit for the best deal possible. They were so helpful and explained every detail in a manner that was easy to understand. We appreciate everything they've done for us. We definitely recommend Monarch Home Services and we HIGHLY recommend Chris and Veronica to help you with your questions.

    - Michael A.

  • They responded extremely fast.

    Positive: Punctuality, Quality, Responsiveness, Value

    Called Monarch due to a heater that was not coming on and they responded extremely fast. They had their tech Joseph come out and he immediately found the issue and resolved it. The company communicated about arrival times and even sent a bio of Joseph so we would know who was coming to the door. Very professional and I would recommend them to friends and family!

    - Kenneth Bishop

  • Best customer service in town!! Monarch Home Service does their job with passion.
    Best customer service in town!! Since the first day they came out to get a diagnostic they found the problem. Monarch Home Service does their job with passion. They tell you step by step what is wrong with the unit....the part that I love the most is that they work within your schedule. I am very satisfied with the job they did to my unit. I would recommend it to any of my family and friends. They are friendly and professional. Manager Julio and his team are just the perfect team to call when your unit is down. Thank you for everything Monarch!

    - Erika C.

  • Monarch Home Service was very professional and knows what they are doing.
    Monarch Home Service was very professional and knows what they are doing. They replaced my unit in a timely manner. I would highly recommend them. Ray Rivera was the lead installer and Moe and Martin assisted with the project.

    - Eonise H.

  • Thank you Alex, we are a forever customer!

    A big fat thank you to Alex, he saved us from a 10k mistake. We originally hired Shaw's AC and heating to inspect our heater, they claimed there were holes in the heat exchanger and advised us to buy a new unit claiming if we didn't carbon monoxide poisoning can occur. However the proposal to buy the new unit kept going up and we wanted a second opinion. My sister in law recommended Monarch. Alex came out and thoroughly looked at our unit. The holes that Shaw's AC and heating claimed was a tiny tiny pinhole, yes a pinhole! To repair this and get the unit back to where it's suppose be since Shaw's failed to do in last few inspections is only a fraction of the cost of a new unit. Thank you Alex, we are a forever customer!

    - Tim A.

  • They were professional, wore shoe covers, answered all of my questions and concerns and were very respectful and courteous.
    I found this company while at Costco looking to have our duct work redone. We had 2 unit area completed which too 4 days. The 2 men, Roy and Moses did the installation and did a AMAZING job. They were professional, wore shoe covers, answered all of my questions and concerns and were very respectful and courteous. I have 2 young children and they worked around are schedule and stayed late until 6:30 pm to get the job completed. They cleaned up after themselves everyday as well! I loved my experience with this company even the sales man Jose did a great job! I would definitely recommend this company in the future especially the install guys

    - Mehregon M.